Why An Anthropological Approach Should Shape The Development Of Your Product Or Service

Why An Anthropological Approach Should Shape The Development Of Your Product Or Service

Vantage Managing Director Tony Milford explores how the study of anthropology offers the key to business success. Like many people of a certain age, I’ve just been through the hope, expectation and trepidation of my eldest daughter waiting for her A level results. Thankfully, due in no small part to her getting my wife’s brains, […]

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Making a Difference: Implementation Consultant Paul Turner sheds light on his journey to Vantage

Making a Difference: Implementation Consultant Paul Turner sheds light on his journey to Vantage

My journey to Vantage was not always a linear one; In my case, I had to first travel along a career path with its fair share of challenges and setbacks to get where I wanted to be. My career began with 15 years spent in an account manager/ field sales role supplying technology solutions to […]

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Vantage experiences major surge in software uptake

Vantage experiences major surge in software uptake

After an unprecedented record first sales quarter, software developer Vantage has seen a major surge in uptake of its service management system, Vantage Online. Vantage’s second quarter has seen continued new business wins as well as an increasing number of migrations for existing clients from legacy system Service Accent. Vantage’s service management and billing software […]

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Reporting: Dashboards, Analysis Tools and good old ‘paper-based’ Reporting.

Reporting: Dashboards, Analysis Tools and good old ‘paper-based’ Reporting.

Introduction There are many different ideas of what a dashboard is. This article attempts to shed light on what we consider to be the differences between the multitude of ways you can use your Vantage Online data to better inform your business. One of the challenges with a more mature product like our legacy Service […]

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Are 3D printers the future?

Are 3D printers the future?

As revolutionary print technology takes the world by storm, we ask: what will change? The ability to turn something digital into a solid, tangible object has long been a sci-fi dream. Despite being young technology, 3D printing is already moving in leaps and bounds and is already benefitting business and consumers alike. So where could […]

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The Vantage Helpdesk: 6 Months On

The Vantage Helpdesk: 6 Months On

I’m Stuart, and I’ve been a part of the Vantage family for approximately 6 months. I’m still the youngest ‘sibling’ here – but loving every minute. I have been involved in IT for most of my life, originally as a hobby and then later as a career. I have held various positions in the retail and […]

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Developer Diary Chapter 3: The Integration Conundrum

Developer Diary Chapter 3: The Integration Conundrum

Imagine that everyone wants to communicate with you, but none of them can agree on the right way to do so. Bob down the road only accepts postcards. He thinks postcards are amazing. If you send him a letter, he will put it in the bin and send you a postcard back, evangelising about how […]

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How our experience on the Vantage helpdesk enables us to better help clients transition to Vantage Online.

How our experience on the Vantage helpdesk enables us to better help clients transition to Vantage Online.

Transition is defined as the process or period of changing from one state or condition to another. Recently we – Hi! I’m Neil and he’s Josh – were promoted from the Vantage Helpdesk to begin our own transition into our exciting new role as Implementation Consultants. We believe we are in a powerful position to […]

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Developer Diary Chapter 2: Isn’t my data less secure if it’s not in my office?

Developer Diary Chapter 2: Isn’t my data less secure if it’s not in my office?

Data security is often one of the first areas customers ask about when discussing Vantage Online with us. Will my data be safe? Does anyone who shouldn’t, have access to my data? Won’t a move to the cloud increase the risk? Here I will break down how Vantage Online works, the security concerns and how […]

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How Reciprocity Helps Your Service Team To Drive Sales

How Reciprocity Helps Your Service Team To Drive Sales

December 2016 – Tony Milford, Managing Director of Vantage, offers his thoughts on how the principles of reciprocity can help your service and support teams to drive sales. Reciprocity the quality of being reciprocal: mutual dependence, action or influence a mutual exchange of privileges; a recognition by an institution of the validity of privileges granted by […]

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