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Support options and available resources |
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A wide range of support options and resources is available from your product's dedicated support web site. |
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Logging and updating your own support tickets with VCI |
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If you have a support contract with VCI directly, you may use our helpdesk to log and update your own support tickets. This service is included free with your support contract and allows you to monitor and maintain your tickets in real time. |
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Getting product updates |
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Updates to our products are released on a regular basis; if you have a support contract or are in the initial warranty period, you are entitled to these updates for free. |
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Using the knowledge center for solutions and self-help support |
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Our knowledge centre is maintained and updated on a regular basis. It is a free service available to any user of our products and is designed to offer assistance with specific issues. |
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Subscribing to our mailing lists for notification of product updates |
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If you get your support directly from VCI, you can subscribe to our mailing list. Whenever an update is released to our products, you will be notified straight away, so you can ensure that you always keep right up to date. |
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Remote support via GoToMeeting |
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GoToMeeting is an internet-based remote support tool designed to allow us to view and control your desktop. It operates via port 80 and if you can browse the internet from your PC, we can use GoToMeeting to offer remote assistance. |
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