Case study: Futurform & Vantage Online
David Oliver, Sales & Operations Director
Established in 1999, Futurform Ltd provides print, copy and control solutions throughout the South West of England.
Our success is founded on the quality and reliability of our equipment and the high levels of service and after care support that we consistently deliver to our customers. Since our formation in 1999, we have firmly established ourselves as the number one choice for businesses in the region.
Our consultative approach allows us to offer more than a standard transactional print and copy relationship. Our specialist knowledge within the SME sector and the attention to detail we bring to every engagement ensures that we deliver the best return on investment possible for clients’ print environments.
We are proud to be an Olivetti ‘Elite Dealer’ with Best for Colour accreditation, and we achieved the CompTIA Managed Print Trustmark in 2016.
Our ambition is to be a real partner to our clients, supporting them from the very start of a project, through to its completion and beyond. We follow an approach refined over many successful implementations, to ensure our clients receive a fully customised solution that delivers and exceeds their expectations.
We were looking for an alternate service management software provider, as our incumbent provider seemed to lack the flexibility and in-depth industry knowledge to adapt to, and enhance, the way we worked. We needed a way to operate more efficiently and to gain a better insight into our contract profitability and service delivery. We also required a solution that would enable us to offer our clients enhanced billing solutions that would give us the flexibility to meet and exceed their increasingly complex needs.
Having been disappointed in the past we also sought as seamless a migration as possible, with the minimum amount of disruption to normal business operations during the change.
Switching to Vantage Online has been the smoothest large software transition I’ve ever experienced. It has streamlined our business model and without doubt supported an increase in profitability. We were assigned a dedicated, experienced Project Manager who guided us through the whole migration process, and the training was tailored to the specific needs of our staff and our business, with multiple onsite visits and ongoing online training sessions delivered in such a way as to avoid significant disruption to the business.
The intuitive interface of Vantage Online and its industry-specific functionality has enabled us to operate more efficiently than was previously the case, and our users now find recording and updating information so much simpler and more logical than was previously the case. We have also benefitted enormously from the simple, yet comprehensive suite of reports and dashboards, whilst the live Analysis Centre gives us a level of visibility over our core operations that we have never experienced before.
Pleasingly, now that we are ‘live’ and using Vantage Online, the support has been excellent. The Vantage team always work to resolve any issues and answer questions quickly and the frequency and accuracy of communication is first rate.
In the real world we’ve experienced an 11% decrease in operating costs YTD – and most of this has been enabled by Vantage Online. We’ve also reduced our business software costs by 45%, whilst increasing the number of overall users.
We’ve had a reduction in the time taken to process meter readings, and we estimate that the auto meter reading capture from our various 3rd party device collection agents has reduced the time it takes us to process the monthly meter billing invoices by almost 50%. It now takes just over a day and a half and they are always all correct.
Switching to Vantage Online was not only seamless and easy; it has enabled us to operate much more efficiently as a business, whilst providing us with increased visibility. We are now in a position to manage our customer accounts more proactively than ever before.
The professional team at Vantage ensured we were fully equipped to utilise Vantage Online’s industry-specific functionality and its genuinely useful reporting and analysis capabilities have been a revelation.
We have already seen significant savings in operating costs and we would have no hesitation is recommending Vantage Online as the ideal solution for anyone in the mps and managed services market who is seeking to save time, reduce costs and improve their profitability.