Case Study: Logical Print & Document Solutions and Vantage Online
Colin Smith, Service Manager
About Logical Print & Document Solutions:
Logical is a leading, local supplier of integrated office solutions in the north of Scotland offering the very latest, high technology products and local servicing at the centre of its customer proposition.
Our offices are based in Inverness, Aberdeen, Elgin and Lerwick and we offer a wide range of printing, scanning and copying solutions including document and print management, electronic document archiving, networking and services, software solutions and product procurement and deployment.
Combined with a local, dedicated first class service division, with over 140-years’ industry experience, we can guarantee the added value that a working relationship with Logical brings.
We wanted to deploy a service management and billing system that could grow with us from the initial launch of Logical, and adapt with us while our base increased to significant levels.
We were part of a large national company from 2007 – 2017, and during those ten years there were many changes in what was available from such software. We looked at several systems but, after seeing Vantage Online, there was never really another option for us. As we had used Service Accent prior to 2007, we were familiar with Vantage as an organisation, but were very impressed by the new Vantage Online system.
The implementation of Vantage Online went without issue. Training on-site was beneficial to our team, and any small problems that arose during this process were dealt with immediately. We were impressed throughout that the system was set up the way we wanted it to be, rather than being told: “it should be done this way”.
The fact that the system is cloud-based is a major benefit to Logical. No more early morning trips to the office to log into the system prior to beginning a day’s work. We have also invested in the Wireless App option, and the benefits of offline access for the field-based engineers in the remote areas that we work in was important. Service histories, customer acceptance by signing, taking photos and mapping of the engineers’ locations are a vital component of the system for us. We have already seen a dramatic decrease in time taken up by office based service staff on issuing calls, tracking job sheets and dealing with stock, as the system efficiently handles these time-consuming tasks.
The analysis centre has helped us drill into customer details with real ease, and the integration with our suppliers, accounts package and Data Collection Agents (DCA’s) proved to be incredibly useful features.
We have the peace of mind knowing that as we grow, Vantage Online will grow with us, allowing us to concentrate on other aspects of the business.
“Communication from first contact was great. Listening to our requirements and advising on each aspect of the system. I would have no issues in recommending Vantage and Vantage Online to anyone looking for a sophisticated system with great support.”