Developer Diary Chapter 3: The Integration Conundrum

Developer Diary Chapter 3: The Integration Conundrum

Imagine that everyone wants to communicate with you, but none of them can agree on the right way to do so. Bob down the road only accepts postcards. He thinks postcards are amazing. If you send him a letter, he will put it in the bin and send you a postcard back, evangelising about how […]

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How our experience on the Vantage helpdesk enables us to better help clients transition to Vantage Online.

How our experience on the Vantage helpdesk enables us to better help clients transition to Vantage Online.

Transition is defined as the process or period of changing from one state or condition to another. Recently we – Hi! I’m Neil and he’s Josh – were promoted from the Vantage Helpdesk to begin our own transition into our exciting new role as Implementation Consultants. We believe we are in a powerful position to […]

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Developer Diary Chapter 2: Isn’t my data less secure if it’s not in my office?

Developer Diary Chapter 2: Isn’t my data less secure if it’s not in my office?

Data security is often one of the first areas customers ask about when discussing Vantage Online with us. Will my data be safe? Does anyone who shouldn’t, have access to my data? Won’t a move to the cloud increase the risk? Here I will break down how Vantage Online works, the security concerns and how […]

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How Reciprocity Helps Your Service Team To Drive Sales

How Reciprocity Helps Your Service Team To Drive Sales

December 2016 – Tony Milford, Managing Director of Vantage, offers his thoughts on how the principles of reciprocity can help your service and support teams to drive sales. Reciprocity the quality of being reciprocal: mutual dependence, action or influence a mutual exchange of privileges; a recognition by an institution of the validity of privileges granted by […]

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Developer Diary: Chapter 1

Developer Diary: Chapter 1

Hello everyone! My name is Tim McCurdy and for the last 3 years I have been working as Lead Developer for Vantage Online. Through this series of blog posts I hope to give you an insight into the process we went through to bring our vision to reality. The before Prior to joining Vantage, I […]

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Support – It’s Not Software, It’s People

Support – It’s Not Software, It’s People

Meeting and exceeding customers’ increasing expectations for support, be that providing general guidance or solving

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Designing and Implementing the architecture of Vantage Online

Designing and Implementing the architecture of Vantage Online

Traditional web applications hosted on-premises often consist of a single database server and a single web server, used by less than 50 people. These systems are all too commonly implemented with inadequate security and disaster recovery considerations. In contrast a good Software-as-a-Service cloud-based application, such as Vantage Online, will be used by thousands of users and […]

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Our Approach to Managing Implementation Projects

Our Approach to Managing Implementation Projects

There are several schools of thought about the number, order and content of phases during a project. Ultimately the number of phases is determined by the nature of the project and the composition of the project team. Whether big or small, constrained by time or cost it is vitally important to structure and define a […]

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10 Reasons To Choose a Service Management System ‘In The Cloud’

10 Reasons To Choose a Service Management System ‘In The Cloud’

In today’s competitive marketplace, it is essential that you implement the best IT systems to meet client demands and your business’ operational needs. You need to know that you can focus on what you are good at – the art of delivering high quality MPS and managed services and looking after your clients, without being […]

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