Industry Trends and Predictions for 2019 and Beyond
Since launching Vantage Online in late 2016, the conversations that we have been having with customers and prospects alike has been driven mainly by ‘automation’ and ‘integration’.
Whether large or small, local or international, it’s clear that current market conditions require a relentless drive for increased efficiency, reduced costs and improved productivity. It’s what the industry promises its clients, and to be credible you have to be seen to practice what you preach.
For Vantage, 2019 will see a relentless focus on improving and expanding connectivity with leading manufacturers, distributors, device collection agents and complimentary software solution providers, driven by our industry-standard API driven architecture. Alongside this comes a need for continued innovation, including the soon-to-be-completed 100% automated meter billing – with no human involvement required at all – and a complete rewrite of our already market-leading smartphone app for field-based staff.
The desire is to provide dealers with the ability to reduce data-entry duplication to as close to zero as possible, whilst continuing to deliver easy-to-use, robust and scalable solutions to MPS and Office Technology businesses who face never-ending pressures both in terms of traditional margins and increased competition. With the line between managed print and managed IT becoming increasingly blurred, our clients tell us that they need integrated solutions that help them leverage their business-critical data so that they can hit their targets, reduce errors and make business-critical decisions armed with facts, rather than educated guess-work.
We also expect to see a continued demand from small and medium-sized dealers for features that were once the preserve of only those with large budgets, namely software that enables them to tailor solutions to the specific needs to their clients. Whether that be flexible contract terms, subscription-based billing, a full range of communication options using voice, email, text, chat and 24/7 online support options, or by being able to give end-users real-time access to KPIs, historical and predictive trends and a full suite of performance dashboards.
Whilst the industry has been in an almost constant state of change for most of the 25+ years we have been serving it, there is no doubt that the days of ‘service’ being the poor relation of ‘sales’ are now quite rightly long gone. The opportunities for those willing to grasp them are still real and demonstrable; the risks for those who do not are just as real but, I would venture, slightly scarier.
At Vantage, we pride ourselves on our experienced and knowledgeable customer support team, who are always on hand to answer our clients’ queries or concerns. Get in touch with our team today to find out how we could help on 01462 791120 or by emailing email@example.com.