The Vantage Helpdesk: 6 Months On

The Vantage Helpdesk: 6 Months On

I’m Stuart, and I’ve been a part of the Vantage family for approximately 6 months. I’m still the youngest ‘sibling’ here – but loving every minute.

I have been involved in IT for most of my life, originally as a hobby and then later as a career. I have held various positions in the retail and sales environments but, for the last few years, I have worked in a multi-national IT corporation as a Service Desk Manager, looking after a very well-known mobile phone supplier. I gained a whole host of new skills, including training in the LEAN and Six Sigma disciplines, but was left craving further professional development.

Why move to Vantage?

I didn’t just want to work for any company, I wanted to work in a company where I could belong. The core values within Vantage allow me to really be a part of something and not just an employee. My opinions are valued and listened to, which gives me a sense of exhilaration that I have an impact on what goes on within my working environment.

I currently sit on the front-line service desk; and the differences in the customers I get to talk to and assist is outstanding. They range from the most experienced experts to the modern doers & thinkers. I’m building some great relationships as my knowledge and confidence grows. I’m also using my existing skill sets to help my customers examine the core issues they are seeing, and I highlight possible training and enhancement opportunities. I love working on the front-line desk, interacting with my customers and offering valuable support solutions. My motto is always, “The only silly question is the one that is never asked.” I like to think I don’t just hear my customers – I listen to them.

Concluding thoughts

We are an evolving company with a great customer base at our core. We are flexible and relish innovation and change. A true example of this is our original application “Service Accent”, and its cutting-edge replacement “Vantage Online”. We work in an ever-changing industry that requires us to be one step ahead of everyone else. We achieve this through the unwavering dedication and commitment to our software.

The challenges we face every day are refreshing and, through our problem-solving innovation, we will always strive to offer the best solutions and support to our clients.

Thank you!

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