Craig Armstrong, Director

“Vantage Online exceeded our expectations”: Exsel Group’s software story

“Vantage Online exceeded our expectations”: Exsel Group’s software story

Craig Armstrong, Director

About Exsel Group:

Exsel Group is an established IT and communications business, founded 8 years ago, and were recently ranked third fastest growing technology company in the UK in the prestigious 2016 Deloitte Technology Fast 50.

The Exsel Group team are also an active presence in the local community, as the main sponsors of Glasgow Celtic Womens Football Team; Official Mobile partners of the Scottish FA; sponsors of the Homeless World Cup and stadium sponsors for Albion Rovers.

We recently sought to expand our portfolio to include print management and managed print services, in order to facilitate further growth. Although we employ many highly experienced industry experts, Exsel Group wanted to partner with specialists to take advantage of best practice, and to ensure the best possible experience for our clients.

Challenges:

Exsel Group were looking for a proven, resilient, scalable and easy to use billing & service platform. We wanted to ensure systems and procedures were in place from day one to support our drive for growth, whilst maintaining our well-established outstanding service.

Exsel Group needed a solution that integrated seamlessly with our other systems, including a device collection agent for remote readings, consumables management and service alerts. We were also looking for a partner with a proven collaborative approach to ongoing development and, after exploring multiple options, we found this quality substantially in Vantage.

Results:

Exsel Group appreciates the advice and guidance Vantage has offered on the design and implementation of documentation, reporting and KPI measurement. This is particularly important to us, as we always want to ensure that we have delivered above and beyond our clients’ needs. We also appreciated Vantage’s dedicated project management, and the ability to build a relationship with an account manager who took time to genuinely understand our business, in the same way we do for our customers.

Vantage Online has enabled us to concentrate on our key strengths as a business, safe in the knowledge that our service management and billing is managed within a system that has the potential to grow and expand as we do.

We are also reassured to know that our data is secure, as we take the security of customer data very seriously, and that our back up and disaster recovery meets all industry best practice.

Vantage Online has exceeded our expectations and gone above and beyond what we needed from such software. Thanks to the system, and to the exceptional service provided by the team at Vantage, we have improved our service management and billing and are in the best possible position to further our growth.

Thank you!

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